Customer Success Manager

Help Residential Repair Companies Find Success With Business Management Software

A Customer Success Manager will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. You must be a quick thinker and problem solver who can help potential customers see how the software will work within their current process. This role requires good listening skills, the ability to keep customers engaged while performing an online technology demonstration, and ultimately close sales.

We are looking for a talented Customer Success Manager who thrives in a consultative sales environment. This individual will be responsible for nurturing and closing interested leads through follow-up phone calls, text messages, emails, and screen-share demonstrations of the software.


What does a Customer Success Manager do?

A Customer Success Manager will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. You must be a quick thinker and problem solver who can help potential customers see how the software will work within their current process. This role requires good listening skills, the ability to keep customers engaged while performing an online technology demonstration, and ultimately close sales.


Responsibilities

  • Outreach to customers who have previously shown interest in the software by registering for a free trial, visiting our booth at a tradeshow, or other qualifying factors.
  • Provide consultative answers to customer questions about features and how the software works outside of our AI responses.
  • Set meetings and perform effective online technology demonstrations
  • Use critical thinking skills to connect prospects’ current processes and needs to features and customization options within the Contractor Accelerator’s technology.
  • Use excellent written and verbal communication skills to explain technology and process workflows to prospects.
  • Convert leads and free trial customers to paying customers
  • Maintain accurate records and customer information within CRM

Requirements

  • 5+ years of experience as part of a SaaS onboarding/product-led growth team
  • Prior exposure in the construction/contractor industry is a plus
  • Proven technology sales experience
  • Ability to connect with strangers
  • Honest with a desire to "do-right-by" the customers
  • Critical thinking and problem-solving skills
  • Self-motivated and comfortable with technology
  • Track record of over-achieving
  • Proficient with web presentation tools
  • Experience working with HubSpot or a similar CRM
  • Excellent verbal and written communication skills
  • Strong listening and presentation skills
  • Ability to multitask, prioritize, and manage time effectively
  • BA/BS degree or equivalent