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Long gone are the days when a promise to do good work was all it took to earn a customer's trust. Today, customers expect a great price, details of how you will do the job, proof of previous success, and much more. We've outlined the six most important things you can do to ensure you meet your customer's expectations and win more jobs.
We know customers make buying decisions based on emotion and human interaction. The need for social distance, face masks, and the shunning of the good ol' fashioned handshake has caused many businesses to reinvent what it means to connect with their customers. Here are a few ways you can earn customer trust during this unique time.